Delivery, returns & warranty
How we deliver, what happens if something is wrong, and how warranty works.
Delivery
We deliver to every state in Nigeria and the FCT. Delivery times are counted in working days from when your payment is confirmed. Orders paid before 2pm on a working day usually leave our office the same day.
| Area | Delivery charge | Free delivery from | Usual time |
|---|---|---|---|
| Lagos | ₦3,500 | ₦150,000 | 1–2 working days |
| Rivers (Port Harcourt) | ₦3,000 | ₦150,000 | 1–2 working days |
| Abuja (FCT) | ₦5,000 | ₦200,000 | 2–3 working days |
| South-South & South-East | ₦5,500 | ₦250,000 | 2–4 working days |
| Rest of Nigeria | ₦7,500 | ₦300,000 | 3–6 working days |
You can also collect your order free of charge from our Port Harcourt or Lagos office. Every order has a tracking page, and while our own rider is on the way you can follow the delivery vehicle live.
Installation
Where a product shows an installation option, our engineers will install and test it at your location after delivery. We call you to agree a date. Installation outside Lagos, Rivers and the FCT may need an extra travel charge, which we confirm with you before booking.
Returns
If you change your mind, you can return an unused item in its original, undamaged packaging within 7 days of delivery for a refund of the item price. Please contact us first on 0706 972 6281 or WhatsApp. You pay the cost of sending it back unless the item was faulty or not what you ordered. Items that have been installed, programmed with your SIM, or are hygiene-sealed and opened cannot be returned for change of mind.
Refunds go back to the card or account you paid with, usually within 5–10 working days after we receive the item.
Warranty
Every product carries the manufacturer's warranty shown on its page. If something stops working within the warranty period, contact us: we diagnose it, and repair or replace it under the manufacturer's terms. Damage from wrong installation by others, power surges, water ingress beyond the rated IP class or physical damage is not covered.
Hidden and micro cameras
Hidden and micro cameras are sold for lawful home, office and property security. Recording people where they expect privacy, or without the consent the law requires, may be illegal. You are responsible for using them in line with Nigerian law, including the Nigeria Data Protection Act 2023.
Questions
Call 0706 972 6281, email info@gpsfleetmatic.com, or track your order.